Digital Engagement 101

STRATEGIES FOR SUCCESSFUL ONLINE PUBLIC CONSULTATIONS

This white paper is a description of the steps involved in planning and managing an online public consultation. The strategies and tactics contained here are the result of our experience in working with organizations to help them launch and manage their online engagements. This white paper is for managers, consultants, practitioners, specialists and enthusiasts in civic engagement, public involvement and community management. This paper may also be of interest to user experience designers and design thinking practitioners.