27 Aug

Quantity or quality of participation? You don’t have to choose.

Marcelo Bursztein Public engagement, Usability, User experience 0 Comments

What should you do? Require that users register to participate or allow anonymous submissions? That is the question. In traditional online community applications, systems ask users to log in or register upfront in order to participate. As we’ve seen, asking users to register before they interact, deters some users from participating. So you end up with fewer submissions. But you don’t have to go all the way to allowing anonymous submissions. There’s a better way to do this.

06 May

Ongoing community engagement fosters trust and support for change

Marcelo Bursztein Online engagement, Open dialogue, Public engagement, Transportation Tags: , , 0 Comments

As more and more people have access to the Internet, the connected city of the future will unequivocally incorporate citizens’ input in everyday decisions. Therefore, organizations must encourage, promote, support and participate in active dialogue with the communities they serve.

05 Apr

Online civic engagement and the digital divide

Marcelo Bursztein Accessibility, Blog, Digital Divide, Online engagement, Public engagement Tags: , , 2 Comments

Governments are increasingly keen and open to listening to citizens through consultations and online civic engagement. A small set of data points by the Pew Research Center reminds us that while we are keen to include, the digital divide is still pretty much alive.