26 May

Improving the reach of public engagement

Marcelo Bursztein Online engagement, Public engagement, Social media, Uncategorized 0 Comments

A recent IAP2 event got me thinking about why not more people participate in public engagement opportunities.

One of the topics discussed was what could be done to get more people to participate in public engagement? The assumption was that even though some people do participate, more could be done to make engagements more inclusive.

Why don’t people participate?

In broad terms, we could categorize the causes for non-participation in two buckets:

  1. those who don’t want to participate, and
  2. those who can’t participate

Let’s take a look at each of these buckets and what I believe are the common challenges.

1. Those who don’t want to participate

Not every engagement will appeal to everyone and that’s okay. There are however, situations where topics are of concern to people but people don’t want to participate. This reluctance to get involved I believe is the result of how these people feel about the engagement. Here are the two principal reasons why people don’t want to participate.

What’s the point

People will disengage if they feel that their thoughts will not be considered when making decisions. The disillusion with politicians’ failures to represent the will of the people creates a sense of futility when it comes to express one’s thoughts.

What can we do about it?
  • Post the results from past engagements to show continuity.
  • Develop an ongoing relationship with participants that increases trust over time.
  • Help people understand the tradeoffs involved in arriving to decisions that affect groups with varied interests.

This doesn’t concern me (when it actually should)

Some of the engagement topics might be communicated in ways in which people cannot connect how those topics could affect their lives. How climate change legislation could affect the future of their children’s ability to sustain their sources of income, or how labour deregulation could affect their kids’ job security are just some simple examples that come to mind.

What can we do about it?
  • Provide information on the same space where input is gathered (e.g. don’t make a large document available for download and then ask people to go somewhere else to give you their input.)
  • Break down multi-topic discussions into smaller chunks, each focusing on a single idea.
  • Use video and images to communicate complex concepts.

2. Those who can’t participate

Then there are those who would participate if given the chance, but can’t. This situation is particularly saddening because we are, unintentionally, preventing those who are willing to give us their thoughts from doing so. Here are some common causes:

I did’t know I could participate

This is a matter of communicating widely and frequently. In a world where most Canadians are online and have access to over-the-air television and radio, we must make sure we do all we can to promote the participation opportunities on all channels as often as possible. If you promote it, they will come.

What can we do about it?
  • Use social media to promote your engagements (but don’t engage on social media.)
  • Advertise your engagement as widely and often as you can afford it.
  • Reach out to influencers that could bring with them motivated participants.

I missed the opportunity

This is a problem with in-person meetings that happen on a given date and time. At best, people couldn’t attend because they weren’t available. Unfortunately most often than not, people learn about these meetings after they happened. In the digital side, while the future is already here, not everyone has access to the internet.

What can we do about it?
  • Add an online component to your in-person engagements and keep it open for as long as possible.
  • Most people are on their phones while commuting to work, so make sure your online engagement is mobile-first or at least mobile-friendly.
  • A tablet or laptop gives participants the time to give you their thoughts from the comfort of their couches.
  • But not everyone is online so always provide real-world alternative.

If you are interested in this or other public engagement discussions and live in Ottawa, you should keep an eye on the MeetUp group for future dates.

11 May

If you promote it, they will come

Marcelo Bursztein Online engagement, Public engagement, Social media 0 Comments

We’ve all been there. We see a flyer on a street post inviting us to attend a town hall, only to realize that it happened last week. Or we made it to the event, but it was so crowded that the shy people at the back of the room, we didn’t feel confident enough to participate. All of this is gone when public engagement goes online.

Online, participants can provide input at any time, while unwinding at home, commuting to work, or during the lunch hour. Without the feeling that our comments might not be as smart as those of the person standing next to us, online public engagement makes us more comfortable to take our time to say what we want to say.

But this doesn’t mean that running public consultations online is easy. Like with any other social activity at scale, it requires that we give it enough support before, during and after we engage. Here are a few tips on how to let the everyone know about your project.

Public engagement promotion tips

If you build it, it doesn’t necessarily mean they will come. You will have to let everyone know that you want them to participate. Some of the best results we’ve seen in terms of promotion include:

Promoting on social media. Post a link to your engagement site on your Facebook page or Twitter feed. It’s free and if you do it often, it generates a good amount of traffic.

Boosting your social posts with paid advertising. You can exponentially grow the traffic to the consultation site by making sure your posts are seen by as many people as possible. Social networks and Facebook in particular, offer excellent targeting capabilities.

Identifying influencers.  People that are not directly associated with your organization can have a powerful effect in bringing others along. Explore niche social networks such as Reddit and Nextdoor and contact natural influencers in specific communities of interest.

Sending out an email newsletter. If you have an email newsletter, include a link to the online consultation next time you send it out. These notices sent to people’s inboxes increase participation significantly.

Do these things during the entire consultation period. Also, make it easy for participants to engage once they get to the site. Keep registration requirements at a minimum or use lazy registration, keep the site mobile friendly and fast even on slower connections. Above all, make it interesting, relevant and fun for people to participate.

We would love to show you how 76engage can help with your next online engagement project. Drop us a note and we’ll give you a quick demo, no strings attached.

06 Mar

Why you shouldn’t run a public consultation on Facebook

Marcelo Bursztein Privacy, Public engagement, Social media 0 Comments

The role of social media in the recent Brexit and US Presidential votes has seen some of the most popular networks criticized for contributing to the polarization of thinking.

Facebook, Twitter, Instagram and other platforms are designed to show users more of what they want to see. It is this capacity what makes them incredibly profitable advertising businesses. A capacity that is augmented with every like, comment, follow and share that is fed back into the system to continually enhance its targeting capability.

06 Mar

Location tech lifts public engagement for transportation agencies

Marcelo Bursztein Transit, Transportation 0 Comments

With everyone using interactive maps on their smart phones all day every day, the public consultation implications for transportation agencies is clear. To truly engage an ‘always on’ public, you need to tap into mobile’s location-based capabilities.

Having location-aware content brings enormous benefit for interaction at the neighbourhood level. You can offer more targeted, contextual information to boost engagement and drive insight. Here are some examples of how location technology can be used to improve the online public participation in the real world.